We’re here to help you get the most out of LifeDesk. Start with the answers below. If you still need help, email us and we’ll get back to you as soon as we can.
Frequently asked questions
Getting started
Do I need to create an account?
No. LifeDesk has no account, sign-up or login. All features are available as soon as you open the app.
Does LifeDesk work offline?
Yes. Every module works without an internet connection. You only need a connection for ads and for the optional Google Drive backup and Google Calendar sync.
How do I change the app language?
LifeDesk uses your phone’s language automatically and shows English if your language isn’t supported yet. To pick a different language, go to Profile → Language & Region.
Why doesn’t LifeDesk ask for my location?
It doesn’t need it. Language and regional formats (dates, numbers and currency) come from your device settings, so no location permission is requested.
Your data
Where is my data stored?
Only on your phone, in a local database. We don’t operate servers that receive your entries, so we can’t see them. See our Privacy Policy for details.
How do I back up my data or move it to a new phone?
Go to Profile → Privacy & Data. You can export your data as a file with Download My Data, or turn on Google Drive backup to save a copy in your own Google Drive. On your new phone, install LifeDesk and restore from that backup.
I lost my phone or reinstalled the app. Can you restore my data?
Unfortunately, no. We never have a copy of your data. If you made an export or a Google Drive backup, you can restore from it. We recommend backing up regularly.
I forgot my Vault PIN. Can you reset it?
We can’t reset it for you, because the Vault never leaves your device. If you set up Face ID or fingerprint unlock, use it to open the Vault and choose a new PIN in Profile → Account & Security.
How do I delete my data?
Go to Profile → Privacy & Data → Delete All Data. Follow our Delete Your Data guide for full steps, including how to remove Google Drive backups.
How does Google Calendar sync work?
If you turn it on, events sync both ways between LifeDesk and your own Google Calendar. You can switch it off at any time. Events that were already synced stay in your Google Calendar until you delete them there.
Ads and points
Why does LifeDesk show ads?
Ads keep LifeDesk free and help pay for new features. We place them so they don’t cover buttons or get in the way of what you’re doing.
How do I change my ad privacy choices?
Go to Profile → Privacy & Data → Ad Privacy Options. On iPhone, you can also manage tracking in Settings → Privacy & Security → Tracking. On Android, go to Settings → Google → Ads. California residents can read our Do Not Sell or Share page.
How do points work?
You earn points for things like daily check-ins, finishing habits, staying within your budget and watching an optional rewarded video. Spend them on themes, icon packs and report exports. Points have no cash value and are stored on your device.
I watched a rewarded video but didn’t get my points.
Make sure you watched the video to the end and stayed connected to the internet. If it still didn’t work, email us with your app version and the approximate time it happened.
Notifications
I’m not getting reminders.
Check that notifications are on in Profile → Notifications and in your phone’s settings for LifeDesk. On Android, turn off battery optimization for LifeDesk so reminders aren’t delayed. On iPhone, check that Focus modes aren’t silencing the app.
Report a problem
To help us fix issues quickly, please include:
- What you were doing and what went wrong
- Your LifeDesk version, found in Profile → About
- Your phone model and iOS or Android version
- A screenshot, if you can. Please hide any personal or Vault information first.
Send it to [email protected]. Never send us your passwords, card numbers or Vault contents. We will never ask for them.