Support

We’re here to help you get the most out of LifeDesk: Life Manager. Start with the answers below. If you still need help, email us and we’ll get back to you as soon as we can.

✉️ Email support[email protected]
🐞 Report a problemTell us what happened, your app version (Profile → About) and your phone model.
💡 Suggest a featureIdeas are welcome. Email us with “Feature request” in the subject.

Frequently asked questions

Getting started

Is LifeDesk free?

Yes. There are no paid plans and no in-app purchases. LifeDesk is supported by one app-open ad a day and rewarded ads that you choose to watch. Get it on Google Play or on the App Store.

Do I need to create an account?

No. LifeDesk has no account, sign-up or login. You only enter the name you’d like to be called, and it stays on your phone. All features are available right away.

Does LifeDesk work offline?

Yes. All core features work without an internet connection. You only need a connection for ads and for the optional Google Drive backup and Google Calendar sync.

Which languages does LifeDesk support?

English, Vietnamese (Tiếng Việt), Spanish (Español), French (Français) and Chinese (中文). LifeDesk follows your phone’s language automatically and shows English if your language isn’t supported yet. To change it, go to Profile → Language & Region. You can also choose from 22 currencies and 6 date formats in Profile → Preferences.

Why doesn’t LifeDesk ask for my location?

It doesn’t need it. To suggest a default language and currency, the app estimates your country once from your IP address during first-time setup. It never uses GPS and never asks for location permission.

How do I add things quickly?

Tap the orange “+” button in the middle of the bottom bar. From any screen you can add an event, transaction, goal, habit, mood, shopping list, or a MyShop order or product. You can choose which two modules appear next to it in Profile → Customize Navigation Bar. Or open the AI Assistant and just type or say what you want to add.

AI Assistant

What is the AI Assistant?

It’s a chat screen, powered by Google Gemini, where you type or speak a request like “Bought coffee for 45k” or “Meeting with Sarah tomorrow at 2pm”, and it creates the right entry for you: a transaction, event, habit, shopping item, goal, note, mood check-in, or MyShop product or order. If something important is missing, such as an amount, it asks a short follow-up question instead of guessing. There’s also a row of quick-action shortcuts for common requests.

Do I need to type, or can I speak to it?

Either. Tap the microphone to speak your request, or type it. The AI Assistant transcribes and classifies it directly.

Do I need my own API key?

No. LifeDesk includes a shared trial key so you can use the AI Assistant right away, within a limited free quota. If you’d like your own quota, you can add your own free Google Gemini API key any time under Profile → AI Assistant — the app shows 3 simple steps to get one. Once you add a personal key, the app uses it instead of the trial key.

What happens to what I type or say to the AI Assistant?

It’s sent directly from your device to Google’s Gemini API to generate a response; it isn’t stored on any LifeDesk server, and we can’t read it. See our Privacy Policy for details. Avoid including sensitive details like full card numbers or passwords in your messages to it.

Can the AI Assistant get it wrong?

Occasionally, yes. Always check the entry it creates (tap “View details” or “Edit” on the confirmation card) before relying on it, especially for amounts and dates.

Your data

Where is my data stored?

Only on your phone, in a local database. LifeDesk has no server, so we can’t see your entries. See our Privacy Policy for details.

How do I back up my data or move it to a new phone?

Go to Profile → Privacy & Data, connect Google Drive and tap Back Up Now. The backup is saved in a hidden app folder in your own Google Drive. On your new phone, install LifeDesk, enter your name, then go to Profile → Privacy & Data and choose Restore from Google Drive. Restoring replaces the data on that phone. You can also export everything as a JSON file with Download My Data.

I lost my phone or reinstalled the app. Can you restore my data?

We can’t, because we never have a copy of your data. If you backed up to Google Drive, you can restore from it on any phone. We recommend backing up regularly.

Are my passwords and bank cards safe?

Passwords, card numbers and CVVs in the Vault are encrypted with AES-256-GCM. The key is kept in your phone’s Keychain or Keystore, and the Vault only opens with its own PIN or your Face ID / fingerprint. The Vault locks again every time you leave it.

I forgot my Vault PIN. Can you reset it?

We can’t reset it for you, because the Vault never leaves your device. If you turned on Face ID or fingerprint for the Vault, you can still open it that way.

How do I delete my data?

Go to Profile → Privacy & Data → Delete Account. This erases everything on your phone. It doesn’t remove a Google Drive backup, so follow our Delete Your Data guide to remove that too.

How does Google Calendar sync work?

Turn it on in the Calendar settings. Events sync both ways between LifeDesk and the primary calendar of your Google account: new, edited and deleted events are updated on both sides. Tap Sync Now any time. If you disconnect, nothing is deleted on either side.

Ads and rewards

Why does LifeDesk show ads?

Ads keep LifeDesk free. We keep them to a minimum: at most one ad when you open the app each day, and rewarded ads only when you tap to watch one. There are no banners and no ads that interrupt you.

How do I change my ad privacy choices?

Go to Profile → Privacy & Data → Ad Privacy Options. On iPhone, you can also manage tracking in Settings → Privacy & Security → Tracking. On Android, go to Settings → Google → Ads. California residents can read our Do Not Sell or Share page.

How do I earn points?

Check in every day to climb a 7-day ladder (25, 30, 35, 40, 45, 50, then 75 points). If you miss a day, it starts again from day 1. You also get 50 points for each rewarded ad you watch (up to 10 a day), 100 points for completing a goal, and 50 points when you use an ad to freeze a habit streak. You can see every change in Points History.

What can I use points for?

Use 25 points to permanently unlock PDF export and 25 points to permanently unlock CSV (Excel) export of your finance reports. Points have no cash value and are stored on your device.

What is a streak freeze?

If you miss a day on a habit, you can watch one ad to protect its streak, once per habit each month, and you’ll get 50 bonus points.

I watched a rewarded ad but didn’t get my points.

Points are only added when the ad plays to the end. There is a short wait (15 seconds) between ads and a limit of 10 a day. Make sure you’re online. If it still doesn’t work, email us with your app version and the approximate time it happened.

Notifications and sharing

I’m not getting reminders.

Check that notifications are on in Profile → Notifications (there is a switch for each type) and in your phone’s settings for LifeDesk. On Android, turn off battery optimization for LifeDesk so reminders aren’t delayed. On iPhone, check that Focus modes aren’t silencing the app. Reminders are rescheduled each time you open the app, so opening LifeDesk once after restarting your phone helps.

Can I share a shopping list with my family?

Yes. Open the list and tap Share to send it as a checklist through Zalo, Messenger, SMS, email or any other app. Family members see a text copy of the list. Live syncing between phones isn’t available.

Report a problem

To help us fix issues quickly, please include:

  • What you were doing and what went wrong
  • Your LifeDesk version, found in Profile → About
  • Your phone model and iOS or Android version
  • A screenshot, if you can. Please hide any personal or Vault information first.

Send it to [email protected]. Never send us your passwords, card numbers or Vault contents. We will never ask for them.

Useful links